At Dalenahum, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for details on processing, delivery times, and shipping fees.
1. Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed or shipped on weekends or holidays
- You will receive a confirmation email once your order has been successfully placed
- A tracking number will be provided once your order has been shipped
2. Shipping Time
Estimated delivery times depend on your location:
- United States: 7–15 business days
- Canada, UK, Australia: 8–18 business days
- Europe: 8–20 business days
- Other countries: 10–25 business days
Please note that shipping times may vary due to customs delays, weather conditions, or peak seasons.
3. Shipping Fees
- We offer standard shipping at a calculated rate or free shipping (if applicable promotions are active)
- Any shipping fees will be displayed at checkout before payment
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to monitor your shipment status at any time.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties or import taxes
- These charges are determined by your local customs authority
- Customers are responsible for any additional fees incurred
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- If you notice an error, please contact us within 12 hours of placing your order
7. Delayed or Lost Packages
If your package is delayed or appears lost:
- Please allow extra time during busy seasons
- Contact your local carrier first
- If you still need help, contact us and we will assist you
8. Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: contactsupport@dalenahum.com