At Dalenahum, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
- The item is unused and in original condition
- The item is in its original packaging
- The return request is made within 30 days of delivery
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our error)
- Items without original packaging
- Final sale or clearance items
3. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide photos or videos as proof
We will offer a replacement or full refund at no extra cost.
4. Return Process
To initiate a return:
- Contact us at contactsupport@dalenahum.com
- Provide your order number and reason for return
- Wait for return instructions
Please do not send items back without contacting us first.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
6. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us if needed
8. Order Cancellation
Orders can be canceled within 12 hours of purchase. After that, the order may already be processed and cannot be canceled.
9. Contact Us
For any return or refund inquiries, contact us:
Email: contactsupport@dalenahum.com